Step by step guide to adding your Callwise account to Bria on your iPhone.

A short demonstration video showing how you can make temporary changes to your External Number routing for periods of time when the office is not open as usual. A great example is for when your office is closed for training, bank holidays, Easter and Christmas.

In this video we go into a in-depth description about what VoIP is and how it can help your business. We go over how there are no limitations with VoIP systems and how they are very easy to use with our new system VoIP stands for Voice over IP. It means that your phone calls will be delivered to your office or business using your internet, WiFi or 4G connection instead of using traditional phone lines. Historically, a traditional system using phone lines was very restrictive and expensive as you needed to have individual wires installed directly to your premises. With VoIP you don’t need a phone line any more as you can harness your existing internet connection to run your phone system for you.There is also no limit on the number of “lines” you can have coming into your building as they are all delivered over the internet, there are also no limits on which area code your phone number has to be in. VoIP will even continue to work if you suffer from a power or internet outage in your premises. In fact, your premises can change as much as you need, simply plug your phones in wherever you happen to be in the world and you have direct access to your office phone system.With VoIP you also get extra features that would typically be unavailable to most offices, such as call conferencing, call recording, automated answering systems, call queueing and visual voicemail systems. These features were traditionally very expensive to access, but with VoIP they are now available to everybody at low cost. In some ways, using a VoIP service for your phone system is very similar to using Netflix to watch TV and video content. Netflix (or any other video streaming service) is delivered directly over the internet to whichever device you happen to be using, and in whatever location you happen to be in. Likewise, VoIP will deliver your phone calls over the internet to your dedicated VoIP phone, your laptop, your mobile phone, and - just like Netflix, in whatever location you happen to be in. If you have any other queries Visit our youtube page for more videos on everything VoIP Related Youtube - https://www.youtube.com/channel/UCLmvGUVtda6q5TzcTNo2wRA/videos Or visit our social media accounts below to get in contact Website - https://www.callwise.com Twitter - twitter.com/Callwise1 LinkedIn - https://www.linkedin.com/company/19069189/ Facebook - https://www.facebook.com/Callwise-1293864264122923/

In this video there will be a demonstration on how to use hunt groups within your company. We will also go over what hunt groups are and what they can do for your company. The hunt group will find someone to call. e.g if you had two groups of people sales and support and the support needed someone in sales the hunt group would ‘hunt’ someone in sales department and call them, if they did answer it would keep going to find someone. To set this up: 1 - Go into the Callwise application 2- Click on the demo PBX 3 - Click on the Groups and Queues tab 4 - Click the create a new hunt group button 5 - Name it 6 - Click Add hunt group 7 - Your new hunt group will appear in hunt groups Each hunt group will have both settings and a configure hunting tabs Settings: You're able to change the name of the hunt group Send an email when sent to voicemail - If the hunt group cant find someone they will be sent to voicemail. You will be able to receive an email with the voicemail recording and transcript of the voicemail. There will also be a delete hunt group option incase you wanted to delete the hunt group Configuring Hunt Group : 1 - Click the ‘New Rule Button’ 2 - This will begin making rules for your hunt group. 3 - There are 6 different instructions in rules ; - Call All - This will call all extensions in the business - Call All Except - This will call all extensions expect the extensions that you select - Call Extensions - This will call the selected extensions - Call external - This will call an external number that is selected or written in - Call Others - This will call all extensions that haven't be called - Call Voicemail - This will send the call to voicemail - Busy Engagement - This will send a busy dial and will apologise that everyone is busy and unable to take the call You will also be able to select the amount of time that each of the actions will be made for until they change to a new extensions. This can range from 10 seconds - 60 seconds. You can keep adding rules until you add a final rule in, final rules include either the voicemail or the Engagement. Once the hunt group is configured it will become available as an external number, you are then able to route a group to a hunt group You are also able to set up an IVR to send it to the hunt group. If you have any other queries visit our youtube page for more videos on everything VoIP Related Youtube - https://www.youtube.com/channel/UCLmvGUVtda6q5TzcTNo2wRA/videos Or visit our social media accounts below to get in contact Website - https://www.callwise.com Twitter - twitter.com/Callwise1 LinkedIn - https://www.linkedin.com/company/19069189/ Facebook - https://www.facebook.com/Callwise-1293864264122923/

Demonstration on how to set up a welcome prompt for your call system within your business. We go through a step by step on how to set up your welcome prompt 1 - From the Callwise Main menu select IVR 2 - Click configure IVR on the IVR you wish to use 3 - You will see these settings - Welcome Prompt - The mp3 selected to welcome people - Times played - The amount of times the welcome prompt plays - Seconds after - The time after the prompts been played that the caller gets forwarded - If no Input - Where you wish to have the call forward to after the prompt and select the correct queue 5 - Last thing to do is change the extension number on the configuration - Once you have found the number - Add a new rule - ‘Send it to the IVR ‘ - Select if its week days and times 6 - Create the Rule If you have any other queries visit our youtube page for more videos on everything VoIP Related Youtube - https://www.youtube.com/channel/UCLmvGUVtda6q5TzcTNo2wRA/videos Or visit or social media accounts below to get in contact Website - https://www.callwise.com Twitter - twitter.com/Callwise1 LinkedIn - https://www.linkedin.com/company/19069189/ Facebook - https://www.facebook.com/Callwise-1293864264122923/

Demonstrating how to set up a voicemail system to email you the audio clips from your phones voicemail. Useful for if you're out the office or want your audio clips sent straight to your emails. We have also provided a step by step smile guide to doing so 1 - Go into the Lines tab from the main menu 2 - Find the user that you would like to change 3 - Click on the extension 4 - Scroll down to the voicemail settings 5 - By default your voicemails will be sent to your voicemail account 6 - This can be accessed via the mailbox button the CISCO SPD phones or by dialling *9571 on the YEALINK 7 - Click on the add email address tab 8 - Type in your email 9 - Tick both of the option boxes 10 -Then click done If you have any other queries visit our youtube page for more videos on everything VoIP Related Youtube - https://www.youtube.com/channel/UCLmvGUVtda6q5TzcTNo2wRA/videos Or visit our social media accounts below to get in contact Website - https://www.callwise.com Twitter - twitter.com/Callwise1 LinkedIn - https://www.linkedin.com/company/19069189/ Facebook - https://www.facebook.com/Callwise-1293864264122923/

Demonstrating how to park a call on the CISCO SPA phone. Parking a call is not putting a call on hold. This is putting the phone hold on the system so you could move to another phone and pick up the same call. This is useful for moving calls from phones to phones. 1- Press answer 2 - Use the special code *7 to park the call 3 - You will get a prompt to identify that the call has been parked 4 - To retrieve the call on ‘Phone 2’ use the arrow keys to scroll right 5 - Press un-park on the call to pick up the call on ‘Phone 2’ If you have any other queries visit our youtube page for more videos on everything VoIP related Youtube - https://www.youtube.com/channel/UCLmvGUVtda6q5TzcTNo2wRA/videos Or visit our social media accounts below to get in contact Website - https://www.callwise.com Twitter - twitter.com/Callwise1 LinkedIn - https://www.linkedin.com/company/19069189/ Facebook - https://www.facebook.com/Callwise-1293864264122923/

Demonstrating how to make a call on the CISCO SPA Handset. There are 3 ways to call. We have provided a step by step for each These are 3 ways in which you make can the call: 1 - Pick up the handset on the phone 2 - Dial the phone number you wish to call 3 - The phone will begin to ring 1 - Press the speaker button on the keypad 2 - The speaker will turn on 3 - Dial the number you wish to call 4 - The phone will begin to ring 1 - Press the Green button at the top right hand side of the handset 2 - Dial the phone number you wish to call 3 - The phone will begin to ring 4 - Pick up the handset if you do not want to use the speaker If you have any other queries visit our youtube page for more videos on everything VoIP related Youtube - https://www.youtube.com/channel/UCLmvGUVtda6q5TzcTNo2wRA/videos Or visit our social media accounts below to get in contact Website - https://www.callwise.com Twitter - twitter.com/Callwise1 LinkedIn - https://www.linkedin.com/company/19069189/ Facebook - https://www.facebook.com/Callwise-1293864264122923/

Setting up a new line for a new user Make sure DEMO PBX and click on the Lines tab. Click the ‘Create New Lines’ Tab Line type - There are many different types of Lines Types, in this video we will be focusing on the registration line. The other types are covered in other videos. In this Video it will be focused on registration line. Registration is a full VoIP line, allowing devices to register and make calls. Voicemail boxes can only have messages received and accessed and are NOT able to make calls. Extension - The extension number to call There is also the option to put an external number in Nickname - able to name the extension to identify the number User - Assigning the line to the users login so they see their calls, recordings and own line groups. If you do not wish for the user to access to this then leave this option blank. Device - If you want to set up a new phone for a User this will be in this section however all information for this is covered in another video. Click Create when finished. The new line will appear in the registration lines If you click on the line it will come up with all the details on how the user access the line. If you have any other queries visit our youtube page for more videos on everything VoIP related Youtube - https://www.youtube.com/channel/UCLmvGUVtda6q5TzcTNo2wRA/videos Or visit our social media accounts below to get in contact Website - https://www.callwise.com Twitter - twitter.com/Callwise1 LinkedIn - https://www.linkedin.com/company/19069189/ Facebook - https://www.facebook.com/Callwise-1293864264122923/

Demonstrating how to access the directory on the Cisco SPA Ranger phone and make a phone directly from the directory 1- Start by pressing the DIR key on the Phone. This will go into your company directory 2 - Scroll down to select the correct directory to use 3 - Press Select 4 - Press the down arrows to find the customer you want to call. 5 - Press dial to call Alternatively 1 - Start by pressing the DIR key on the Phone. This will go into your company directory 2 - Scroll down to select the correct directory to use. 3 - Press Select 4 - Then use the keypad by typing in the letters to find the person you want to call 5 - Press dial to call If you have any other queries visit our youtube page for more videos on everything VoIP related Youtube - https://www.youtube.com/channel/UCLmvGUVtda6q5TzcTNo2wRA/videos Or visit our social media accounts below to get in contact Website - https://www.callwise.com Twitter - twitter.com/Callwise1 LinkedIn - https://www.linkedin.com/company/19069189/ Facebook - https://www.facebook.com/Callwise-1293864264122923/

Demonstrating how to set up an IVR within the Callwise system. We will also explain what an IVR is as well as giving a step by step guide. From the main panel in Callwise click on IVRs Click create new IVR Name the IVR The extension setting will be automatically assigned Click on the green Create IVR button The page will reset and your new IVR will be in your IVRs. Click on the configure button on the right hand side. This will bring up another menu Make sure the correct media file has been selected Change the number of time it repeats to the amount you'd wish it play Select how long after the media file ends you’d like something to happen If no input - If the caller does not press anything it would be ideal to make the phone ring the reception. So change this to Call Extension and enter the reception extension Once you have done this click add new action : Select the digit press and select the number u want to cause this action There are many action types - Play file : Play another media file - Call extension : Calls another phone within the company - Call PTSN number : you are able to enter a mobile number to call - Forward to call queue: sends caller to a call queue - Hang up: Hang up the phone - Forward to a hunt group : Sends caller to another hunt group - Forward to another IVR : Go to another IVR Keeping adding new actions Click save once done. If you have any other queries visit our youtube page for more videos on everything VoIP Related Youtube - https://www.youtube.com/channel/UCLmvGUVtda6q5TzcTNo2wRA/videos Or visit or social media accounts below to get in contact Website - https://www.callwise.com Twitter - twitter.com/Callwise1 LinkedIn - https://www.linkedin.com/company/19069189/ Facebook - https://www.facebook.com/Callwise-1293864264122923/

Demonstration on how to restrict international calls within your business system. We will go through a step by step guide on how to do so 1 - Open all the Callwise application 2 - Click on the line tab 3 - Find the User you would like to restrict 4 - Find settings on the right hand side of the name 5 - Click settings 6 - From the drop down menu select ACL group 7 - Find ‘ UK land line calls only’ 8 - Check the box on the right hand side 9 - Then click update settings If you have any other queries Visit our youtube page for more videos on everything VoIP Related Youtube - https://www.youtube.com/channel/UCLmvGUVtda6q5TzcTNo2wRA/videos Or visit or social media accounts below to get in contact Website - https://www.callwise.com Twitter - twitter.com/Callwise1 LinkedIn - https://www.linkedin.com/company/19069189/ Facebook - https://www.facebook.com/Callwise-1293864264122923/

Demonstrating how to look up your SIP or VoIP credentials to access your line. This is useful information that is needed for new desktop software or configuring new phones /mobile phones not supplied by us to get calls. 1 - Go in the Callwise Application 2 - Click on the line tab 3 - Find the information from the person you need 4 - Click on their name 5 - This will bring up all the information you need which include : - Username - Password - and SIP register If you have any other queries visit our youtube page for more videos on everything VoIP related Youtube - https://www.youtube.com/channel/UCLmvGUVtda6q5TzcTNo2wRA/videos Or visit our social media accounts below to get in contact Website - https://www.callwise.com Twitter - twitter.com/Callwise1 LinkedIn - https://www.linkedin.com/company/19069189/ Facebook - https://www.facebook.com/Callwise-1293864264122923/

Demonstrating how to pick up a call from another CISCO SPA Handset. Instead of walking over to another phone to pick up a call you can do it from your phone across the office in one simple step. 1 - Ring ‘Phone 1’ 2 - On ‘Phone 2’ press the pick up call button and the call will be answered on ‘Phone 2’ If you have any other queries visit our youtube page for more videos on everything VoIP related Youtube - https://www.youtube.com/channel/UCLmvGUVtda6q5TzcTNo2wRA/videos Or visit our social media accounts below to get in contact Website - https://www.callwise.com Twitter - twitter.com/Callwise1 LinkedIn - https://www.linkedin.com/company/19069189/ Facebook - https://www.facebook.com/Callwise-1293864264122923/

Demonstrating how t add an external number to a staff member 1 : Go to the lines tab 2 : Find the line without an extension number 3 : Click on the external numbers tab 4 : Find the number you would like to use 5 : Click on the external Number 6 : Make new rule When : Everyday Forward options : Forward to extension Extension Number : * User without external number * 7 : Once done click the add new rule button 8 : Go back on the User in the lines tab and check that external number is on the user If you have any other queries visit our youtube page for more videos on everything VoIP related Youtube - https://www.youtube.com/channel/UCLmvGUVtda6q5TzcTNo2wRA/videos Or visit our social media accounts below to get in contact Website - https://www.callwise.com Twitter - twitter.com/Callwise1 LinkedIn - https://www.linkedin.com/company/19069189/ Facebook - https://www.facebook.com/Callwise-1293864264122923/